Summary of
Consumer Rights
✓ Cayuga Centers’ Summary of Consumer Rights will be posted in the reception areas of all Cayuga Centers’ offices.
✓ When a consumer initiates services with Cayuga Centers, staff members will review and verbally explain the Summary of Consumer Rights to the consumer and their family or legal guardians. The consumer and/or their legal guardian will have the opportunity to sign this document before a witness and will receive a copy of it.
✓ For consumers with special needs or whose native language is not English, Cayuga Centers’ staff will explain the Summary of Consumer Rights in a manner or language that the consumer can understand. Consumers with special needs will receive a Rights in Everyday Language document, which explains the Summary of Consumer Rights using pictures in addition to words. Consumers whose native language is not English may receive a copy of the Summary of Consumer Rights translated into their native tongue.
Cayuga Centers Consumer Responsibilities
All clients, residents, and families/caregivers working with Cayuga Centers share the following responsibilities:
- To be aware of the rights of other consumers as well as Cayuga staff members
- To respect the confidentiality of other consumers
- To communicate your needs openly and honestly with your case workers
- To discuss changes in condition and treatment plans with your case workers
- To discuss and clarify diagnosis and treatment with clinical and medical staff
- To work together with Cayuga staff to improve the effectiveness of treatment
- To provide feedback on services and or care in the form of suggestions, compliments or complaints
- To keep all scheduled appointments with Cayuga staff or to inform staff in advance if you are unable to keep the appointment
- To work on your service goals as agreed upon in your Individual Service Plan or Family Team Conference
- To provide staff with accurate and complete information as it pertains to your treatment and care at Cayuga Centers
- To treat all other consumers and Cayuga staff members with respect.
- To adhere to the Cayuga Centers rules prohibiting smoking, drug use, and weapons on Cayuga Centers’ premises